LOCAL ELECTRICAL BUSINESS OWNER GUEST LECTURES AT NATIONAL CONFERENCE

Aaron Hagan, Owner /General Manager of Captain Quick Electric, speaks to electrical contractors about customer service ORLANDO (OCTOBER 12, 2007) – Aaron Hagan, Owner /General Manager of Captain Quick Electric in Bentonville, Arkansas, was a featured speaker at an Electricians’ Success International (ESI) national association Expo in Orlando, Florida. Hagan shared with hundreds of fellow electrical contractors the importance of delivering an exceptional service experience to clients. “Aaron does a masterful job of communicating with his team Captain Quick’s core values. Every employee knows that the company strives to be client focused, a premier employer, and an organization that performs on its promises,” Terry Nicholson, President of ESI said. “ESI members from all over North America listened to Aaron and how he runs his business and provides such an out-of-this-world service experience. That’s why he was chosen to speak at our Expo.” Captain Quick Electric provides its clients with an experience not often found in the service industry. Technicians drive state-of-the-art service trucks that are fully loaded with parts, so in-home repairs can be done immediately; technicians don’t have to drive to a supply house while the homeowner’s time is wasted. Technicians wear spotless uniforms free of stains, and before entering a home, they place floor protectors over their shoes so not to track dirt into the home. Before leaving, technicians ask homeowners if anything else can be done. Often, technicians will help clients with little tasks around the home as an added, free service. “We want all of our clients to have a memorable experience when working with our company,” Hagan said. “That means doing the little extra things to make a homeowner that much happier. Our team prides itself in doing that.” That’s not the only thing Hagan prides himself in doing. He also supplies his employees with the latest and most sophisticated training in the country. Employees are flown across country to attend seminars on how to improve their customer service and technical skills. And every week employees undergo training to ensure they’re presenting customers the best service possible. “We take our responsibility in serving our clients seriously. We’re offering people services that can enhance their safety, comfort, and health within their home,” Hagan said. “That’s something we don’t take lightly. As a result, we constantly train and focus on customer satisfaction.” “Homeowners in the Northwest Arkansas area should be thrilled to have a company like Captain Quick in their community. They’re the best at providing an incredible service experience. That’s why their customers are undyingly loyal,” Nicholson continued. “Aaron (Hagan) provides a shining example nationwide for other service companies. Even those contractors outside the electrical industry could learn something from Captain Quick and their attention to the client’s needs.” Hagan and Captain Quick is an exclusive member of ESI – an elite group that represents the top one-percent of all electrical contractors in North America. The organization meets two times a year to share new products and business strategies to enhance their members’ success and their clients’ level of satisfaction. Homeowners can contact Captain Quick at (877) 631-2278. About Captain Quick Electric Captain Quick Electric is an electrical contracting company in Bentonville, Arkansas. It provides its customers with the latest products and services to ensure their comfort, safety, and health. Captain Quick works every day to make sure its clients are its biggest supporters. For more information about Captain Quick, visit www.CaptQuick.com or call (877) 631-2278 About Electricians’ Success International Electricians’’ Success International (ESI) is a membership organization for residential electrical contractors. It gives them a competitive edge by providing proprietary management tools and expertise, marketing programs, training, and group buying power. The company is part of Success Group International in St. Louis, Missouri. For more information about ESI visit www.youresi.com or call 800-505-8885.